HOOLIGAN FACTORY PARTNERS WITH GLOBAL MERCHANTS AND JEWELRY ARTISANS IN ORDER TO PROVIDE YOU THE BEST PRICES AND A UNIQUE GLOBAL SHOPPING EXPERIENCE.
This means that your order is shipped from MULTIPLE AREAS OF THE USA, AND global areas such as Thailand, Tibet, China, India, etc. Unfortunately some of our global suppliers do not provide tracking numbers, but we can provide a copy of the shipping label and do offer a 100% satisfaction guarantee.
Because we ship directly from our partners in these countries, your item may take 3-5 weeks to arrive particularly Jewelry and Paintings. As for growing list of
PRODUCTS SHIPPED FROM THE US, GENERALLY TAKE 3-10 BUSINESS DAYS.
Please do not panic if it does not show up immediately, it's on its way :)
Q: It Says My Address Is Not Found
A: We ship using the United States Post Office. If you have a PO box and do not get mail at your physical address, you should use the PO box. The verification can be tricky on specific abbreviations as well. USPS.com “find zip code” can help you find your specific abbreviations and how USPS will verify your address.
Q: I Don’t Understand Your Sizing Chart.
A: If you lay out flat a shirt you own now that is comfortable and measure across at the bottom of the sleeves, you should be able to find something very close on our chart that will work for you. Remember, the measurements in the chart are for the shirt, not the person that is meant to wear it.
Q: How Do I Return Or Exchange My Shirt?
A: Please Email us at email@example.com and let us know what the problem is! We will work with you to correct the issue. Please remember, these are custom printed shirts, made to order. Once printed, we cannot unprint them or return them to stock. So, we will work to ensure you are satisfied with your purchase.
If a refund is determined to be warranted, we will process a refund for the original price of the shirt as quickly as possible. Refunds typically take 1-3 business days to process once we have issued them. If you would like to make an exchange please make sure to include payment information for return shipping. (Either an email linked to PayPal or card information.)
Q: Can I cancel my order?
You are able to cancel your order. You must cancel your order within 24 hours after creating it for the cancellation to be applied.
NO refunds will be given if the customer ordered "unframed" but thought the product was "framed". All returned items must be in original packaging.
Q: How Long Does Printing Usually Take?
A: Printing times can vary. Currently we are printing mostly 3-14 days
B: This depends on the product ordered. Most of our t-shirts and apparel products are printed on demand. It typically takes only a few days to get your shirt printed and shipped out. We usually ship all domestic made products WITHIN 3 DAYS year round except holiday season.This includes, our new USA MANUFACTURED CANVAS ART,JEWELRY and APPAREL. However, please allow for your items to ship with in 3-10 days. And often you get your delivery even faster. We are trying! Extremely popular designs can cause a 1-2 week delay in printing. Once shipped, it only takes your order will arrive within a few days. We currently have throughout the USA. We get our canvas art and jewelry from trusted artisans around the globe so some jewelry items can take 2-3, weeks to arrive at your door. You’ll receive an email & tracking number when your order has shipped. If you're still not sure, just email us. We're happy to help.
Q: There Is A Faint Outline Around My Shirt Design.
A: Some shirts are pre-treated prior to printing. Don’t worry, it will disappear the first time you wash the shirt.
Q: You Made A Mistake On My Order.
A: We are very sorry. It doesn’t happen often, but nobody’s perfect. Email firstname.lastname@example.org and we’ll work with you to make it right. Often, this will simply require that you send us a pic of our error so we can a) verify your claim and b) call you to correct it.Q: I ordered 2+ items, but only received one... where's my order?
We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :)
Q: What are you shipping times?
US Shipping Time Estimates
Shirts: 7-14 Days
Other Products: 20-30 Days
International Shipping Time Estimates
Shirts: 10-20 Days
Other Products: 20-30 Days
Q: Can I Get Refund On Free + Shipping Offers?
Note: Free Offers/Giveaways - Any "Free + Shipping" offers must be canceled within 24 hours of your order. Free items are non-refundable once shipped.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.